Delivery
How long does an order take?
Three to six business days door to door: 1 to 2 business days for us to pack and send, then 2 to 4 with Royal Mail.
What does delivery cost?
Nothing. Free to every United Kingdom address, with no minimum spend.
Do you ship outside the UK?
Not at the moment. We deliver within the United Kingdom only, so no customs charges or import duties arise on an order.
Can I track it?
Yes. A tracking number and link are emailed when the parcel is dispatched. Allow up to 24 hours for the carrier's tracking to start updating.
Returns and refunds
Can I send something back?
Yes, within 14 days of it arriving, on top of the 14-day statutory cancellation right you have under the Consumer Contracts Regulations 2013.
What does returning cost?
Nothing. A prepaid return label is already in the box. Drop the parcel at any Royal Mail access point.
When do I get the money back?
Within 5 business days of the parcel reaching us, to the card or account you paid with.
Do you do exchanges?
Yes, in the same 14-day window, at no cost. There is no restocking fee.
What if it arrives damaged?
Email us with photographs and we replace or refund it at our cost. Under the Consumer Rights Act 2015 you have a 30-day right to reject faulty goods outright.
The products
Is this genuine branded stock?
Yes. Every listing shows the manufacturer's own model or article number and, where the maker publishes one, the EAN barcode. Both can be checked against the brand's own website.
Where do the specifications come from?
The maker's published data. Where two sources disagree on a figure we leave it off the page rather than guess.
Are bulbs included with the lamps?
It depends on the lamp, and each listing says which. Some have a bulb in the box, some take an E27 you buy separately, and the UMAGE pieces have a sealed LED panel with no bulb at all.
Why are there no reviews?
Because no one has bought from us yet. We will not import or invent them.
Ordering
Can I cancel?
Within 12 hours of ordering, by email, before it is packed.
Can I change the delivery address?
Within 12 hours of ordering. After that the parcel may already be with the carrier.
Are the prices inclusive of VAT?
Yes. All prices are in GBP and include UK VAT where it applies.
Contact
How do I reach a person?
Email support@rowanstead.store or call +44 1642 725000, Monday to Friday, 9:00 AM to 5:00 PM. We reply within 24 hours.